Shipping

* * * Check out our 2021 Holiday Shipping Cutoff Dates here * * *

How will my order ship?

All orders ship plastic free, and each shipment is carbon offset through our partnership with carbonfund.org

Where will it ship from?

All orders ship form our warehouse in San Juan Capistrano, California - USA.

When will my order ship?

We process and fulfill all orders within 24 hours after the order is placed, except on weekends and major holidays during which fulfillment can take up to 2-3 business days. We ship via USPS Priority Mail and UPS Ground, depending on package dimensions, and orders shipping to the West Coast will arrive within 1–3 business days after we ship. Orders shipping to the East Coast will arrive within 3–5 business days. 

Do you offer free shipping?

We offer free ground shipping for domestic (US) orders over $35, and charge a flat rate of $5 on orders under $35. For expedited shipping, please select one of our express options at checkout.

Do you ship worldwide?

Yes! We ship worldwide. The cost of international shipping is automatically calculated at checkout and depends on the destination country and the customer's choice of carrier. 

How do I know if my order has shipped?

After your order has shipped you will receive a confirmation email with tracking information. Please allow up to 24 hours - up to 72 during the Holiday season - after receiving the email for the tracking information to populate on the USPS or UPS website. If you don't see any email after placing your order, please make sure to double check your spam folder and whitelist hello@friendsheepwool.com.

What is Route Shipping Protection and why is it on my order?

Due to the recent circumstances and increased volume of online shopping, we wanted to make sure our customers purchases were protected. Therefore we've decided to offer the Route Shipping Protection Insurance option at checkout. For a small fee which goes directly to the Route insurance company, Route will reship your order in case it fails to arrive or if it arrives damaged. So far Route service's been very helpful and replacements have been sent very quickly when needed. That said, you can opt out from the Route Shipping Protection Insurance when placing your order. Please note that then your package is no longer insured.

IMPORTANT NOTE: We accept no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. Our responsibility towards the fulfillment process ends once the package is in the carrier's hands - as shown by the tracking history. We are not responsible for any carrier's delays or longer than expected transit times. We are in no way responsible for claims of packages not received if the carrier's tracking history shows the package as delivered. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition. 

Feel free to email us with any questions at hello@friendsheepwool.com. Our online support hours are 9am - 4pm PT. We always try to get back to you right away, and at most we'll respond within 1 business day (can be up to 2 business days during major holidays). 

If you would like to view your account or order history at any time, please login to your account.