Returns

***2021/2022 HOLIDAY SEASON RETURNS***All purchases placed between Nov 15/21 and Dec 14/21 will have a return window extended through Jan 15/22. Purchases placed after Dec 15 will have the usual 30 days return window.***

We stand by our products and we want you to be 100% satisfied with your Friendsheep purchase! We want you to love your Friendsheep products as much as we do, and we're glad to work out a return or exchange if requested. The finer details of our policies are below and our refunds and exchanges are easy. If you have any more questions please use our contact page HERE.

Returns

  • Our satisfaction guarantee policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for the return of a multi pack, we require that you return all the parts in it.
  • To complete your return, we require a receipt, order number, or proof of purchase.
  • We can only accept returns for products sold directly through our website. If you have purchased your products through other channels, please contact them for details on their return policy. 

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days. 

    Late or missing refunds (if applicable)

    • If you haven’t received a refund yet, first check your bank account again. 
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at support@friendsheepwool.com or by using the contact form HERE.
    Shipping
    • To return your product, you should mail your product to: Friendsheep - Returns, 27128 Paseo Espada, B603, San Juan Capistrano, CA 92675.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.