Hi Vicki, we are so truly sorry for the disappointment and frustration this has caused you! We completely understand how upsetting it is when a package doesn't arrive as expected.
We want to make this right immediately! A free replacement order has already been processed and will be heading your way shortly. As soon as it ships, you will receive an email with your new tracking details so you can track its delivery.
If you have any further questions or if we can help with anything else at all, please don't hesitate to reach out to our team directly through our support channel at support@friendsheepwool.com.
Thank you so much for your patience, and we hope you love your replacement items.