"Friendsheep" lokta paper gift bag

Hi,

We are genuinely sorry for any inconvenience you may have experienced regarding the billing information on your order. Upon receiving your emails, we promptly responded to both - one on September 8th and the other on September 25th. It's possible that our responses might have landed in your spam folder, so we kindly suggest checking there and ensuring our email address is not marked as spam.

We acted on your request and updated the billing address in your account at the time of your correspondence. We’d like to clarify that only the credit card information provided by you at the time of purchase is billed, and under no circumstances would your friend, to whom the gifts were sent, be charged. Our system has a feature where the shipping address can be auto-filled as the billing address, but this can be unchecked to allow for different information to be entered.

Rest assured, only the credit card you used for the purchase was billed, and we never send out unpaid orders. We hope this alleviates any concerns you may have had. We trust your friend appreciated their gifts and look forward to the opportunity to serve you again in the future.

Warm regards,