Thank you for sharing your experience. We’re sorry to hear you were disappointed, and we appreciate you taking the time to give feedback.
Our pet toys are handmade from 100% natural wool and are designed to be safe, non-toxic, and eco-friendly. Unlike some synthetic toys made with plastic, polyester, or rubber, wool toys are not indestructible—especially for dogs that enjoy chewing. For many dogs, the fun is eventually pulling toys apart, and that’s true of virtually all toys over time.
That said, lasting weeks of active play is actually a typical and expected lifespan for a natural wool toy, and often longer than many synthetic stuffed toys, which frequently tear and expose plastic filling much sooner. The key difference is that when our toys reach the end of their life, they don’t leave behind plastic waste, and there’s no risk of pets ingesting synthetic fibers or chemicals. The wool is biodegradable and compostable, making it a safer choice for pets and better for the planet.
Wool toys also help gently clean teeth and gums while dogs play—another benefit many pet parents appreciate.
We’re sorry we missed your email and would be happy to follow up directly if you’d like to reach out again. While natural toys may not be the right fit for every dog or every owner, we stand behind our commitment to safe materials, sustainability, and thoughtful design.
Thank you again for your feedback.